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Max 60 Help Center – Answers to All Your Questions, Right Here

Whether it's registration, payments, bonuses, games, or your account—we're always here to help.

What do you need help with?

Browse any of the categories below to find a solution to your issue.

Account Registration

New Account Registration & Verification Process

Deposits & Withdrawals

Complete Guide to Depositing & Withdrawing Funds

Bonuses & Offers

Welcome Bonus, Cashback & Promo Codes

Game-Related

Game Rules, Technical Issues & Support

Security & Verification

Password Change & Identity Verification

App Download

Android & iOS App Installation Guide

VIP & Rewards

Level Up Your VIP Status & Claim Rewards

Live Support

Chat with a live agent

max 60

Step-by-step guide to creating and verifying your account

Creating an account on Max 60 only takes a few minutes. Just follow the steps below.

1
Go to the Registration Page

Click the "Register" button in the top menu. Fill in the form with your mobile number and email address. Make sure all details are accurate—incorrect information may cause issues during verification later.

2
Verify OTP

A 6-digit OTP will be sent to the mobile number you provided. Enter it in the designated field and tap "Verify". If you don't receive the OTP, wait 60 seconds and click "Resend".

3
Set Your Password

Create a strong password using a mix of letters, numbers, and symbols. Never share your password with anyone, and store it somewhere safe.

4
Make Your First Deposit

Deposit a minimum of ৳100 BDT via bKash, Nagad, or Rocket. Your welcome bonus will be credited automatically to your wallet on your very first deposit.

5
Identity Verification (KYC)

For large withdrawals, you may be asked to upload a photo of your NID card. This is a one-time process and is typically completed within 24 hours.

Important Notes
  • Only one account can be registered per mobile number.
  • Max 60 is strictly for users aged 18 and above.
  • Accounts created with false information may be suspended at any time.
  • If you've forgotten your password, use the "Forgot Password" option to reset it.
Support Hours
Live Chat

8:00 AM – 12:00 AM (Daily)

Email Support

Response within 24 hours

Emergency Support

Available via email around the clock

max 60

Deposits & Withdrawals – Complete Guide

Depositing and withdrawing on Max 60 is quick and easy. We support all the most popular mobile banking methods in Bangladesh.

How to Make a Deposit

To make a deposit on Max 60, log in to your account and click the "Deposit" button on your dashboard. Select your preferred payment method—bKash, Nagad, or Rocket—enter the amount, and complete the payment by following the on-screen instructions. Once payment is successful, funds will typically appear in your gaming wallet within 2–5 minutes.

  • Minimum deposit: ৳100 BDT
  • Maximum deposit: ৳1,00,000 BDT (per day)
  • No deposit fees
  • 100% Bonus on Your First Deposit

How to Make a Withdrawal

To withdraw your winnings, go to the "Withdrawal" section. Confirm your mobile banking number, then enter the amount. If your identity has been verified, funds typically arrive within 3 to 10 minutes. For your first withdrawal, you may need to provide your NID details—this is a standard security measure.

  • Minimum withdrawal: ৳200 BDT
  • Maximum withdrawal: ৳5,00,000 BDT (per day)
  • Average processing time: 3–10 minutes
  • Even faster for VIP members
Payment System Status
Active bKash
Active Nagad
Active Rocket
Active Bank Transfer
max 60

Bonus & Offer Assistance

A lot of users have questions about how Max 60's bonus system works. Here's everything explained clearly.

Welcome Bonus

New members receive a 100% bonus on their first deposit, up to a maximum of ৳5,000 BDT. A 10x wagering requirement applies to the bonus amount. No promo code needed—the bonus is added automatically.

Cashback Offers

A cashback percentage is awarded every week based on losses. Bronze members receive 5%, Silver 10%, Gold 15%, and Diamond members up to 20%. Cashback is credited directly to your wallet—no separate application required.

Referral Bonus

Refer a friend or acquaintance to Max 60 and you'll both receive a bonus. Your referral link can be found in your profile. Your referral bonus activates as soon as your friend makes their first deposit.

Common Misconceptions About Bonuses

Many users assume bonus funds can be withdrawn directly. In reality, bonuses come with a wagering requirement that must be met before a withdrawal is possible. This is standard industry practice, and Max 60 always communicates these terms clearly.

For any confusion about bonuses, contact us directly via Live Chat—we're always ready to assist you in Bangla.

max 60

Frequently Asked Questions

The most frequently asked questions at the Max 60 Help Center.

First, make sure you're entering the correct mobile number and password, and check that Caps Lock is off. If you've forgotten your password, click "Forgot Password" and reset it using an OTP. After multiple failed attempts, your account may be locked for 15 minutes. If you're still having trouble, contact our support team directly.

Deposits typically reflect within 2–5 minutes. If it's taking longer, check your payment app first to confirm the transaction was successful. If money has been deducted from your bKash/Nagad/Rocket but hasn't arrived in your Max 60 account, note the transaction ID and contact us via Live Chat—we'll sort it out promptly.

Withdrawals are typically processed within 3 to 10 minutes. However, for first-time or large withdrawals, our security team may carry out a verification check, which can take up to 30 minutes. If your withdrawal exceeds 30 minutes, please contact our support team and we'll take action right away.

The Max 60 app is available for download from the Google Play Store, Apple App Store, or directly as an APK from our website. To install the APK on Android, go to Settings > Security > Unknown Sources and enable the option, then tap the downloaded file to install. iOS users can download the app directly from the App Store.

More About the Max 60 Help Center

We understand that minor issues can come up on any online gaming platform. Resolving them quickly is our commitment to you. Max 60's Help Center is more than just a page—it's a complete support ecosystem.

Our support team consists of trained Bengali-speaking agents who understand your issue clearly and explain solutions in plain, simple language—no complicated English or lengthy documents to wade through.

Max 60 believes that a satisfied player is the best advertisement. That's why we never compromise on support—every complaint matters to us, and we make sure every one is resolved.

Many users ask whether Max 60 is safe. The answer is yes—completely. Our platform is internationally licensed and secured with SSL encryption. Your personal information and financial transactions are handled with full confidentiality.

Another question we often get is whether Max 60 can be played from Bangladesh. Absolutely—our platform is built specifically for Bangladeshi users. You'll find the Bangla language, Bangladeshi payment methods, and all the sports events popular in Bangladesh, right here on our platform.

If you experience a technical issue in a game—such as it not loading, the page crashing, or a bet not being placed—try refreshing your browser or restarting the app first. Most issues resolve on their own. If the problem persists, contact our support team and we'll respond within 5 minutes.

Quick Links
Emergency Contact

Don't wait to resolve your issue—reach out to us directly and get help right away.

support@max60.ws
Live Chat (8:00 AM – 12:00 AM)
Email response within 24 hours

Get Direct Support

Reach us through the right channel based on the type of issue you're facing.

Live Chat

The fastest way to get help—an agent is usually connected within 2 minutes.

Online Now
Email Support

For detailed issues, send us an email and you'll receive a thorough response within 24 hours.

support@max60.ws
Knowledge Base

Find answers on your own through our detailed guides and tutorials—available anytime, any day.

Read the FAQ
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